Water (Maji) Policy
How eligibility, delivery scheduling, borehole maintenance, and complaints are handled for domestic and community water supply requests.
Policy Categories
The core rules that govern how water requests are assessed and delivered.
Eligibility Criteria
Domestic water deliveries are available to households, schools, churches, and community groups within the service radius of a KenGen power station. Commercial or large-scale bulk requests are reviewed separately and may be subject to a cost assessment.
Truck Delivery & Scheduling
Requests are submitted via the "Water (Maji) Supply" option on the Submit Request form, specifying quantity, frequency, and purpose. Recurring domestic needs (e.g. weekly delivery) can be flagged so the Liaison team can plan a standing schedule where truck capacity allows.
Borehole & Infrastructure Maintenance
Boreholes and water points installed under community projects are inspected on a rolling schedule. Faults should be reported through Submit Request (Complaints & Feedback) with the location and a description of the issue for fastest dispatch of a maintenance team.
Filing a Water Complaint
Concerns about water quality, missed deliveries, or unequal distribution can be lodged through the Complaints & Feedback channel. Complaints tied to an existing water request should reference the original Request ID for faster resolution.
Cost & Assistance
Domestic water trucking is provided as part of KenGen's community liaison program at no direct cost to the requesting household or institution. Large-scale or commercial water requests, and any request outside the immediate power station service radius, are assessed on a case-by-case basis and may involve a cost-sharing arrangement.
Borehole & Project Infrastructure
Borehole sinking and related infrastructure projects (see Community Projects) go through the standard Liaison request workflow — Log & Acknowledge, Screen & Review, Assess & Consult, Feedback & Reporting, and Execution — followed by handover and ongoing maintenance, tracked in full on the Projects Dashboard.
From Request to Delivery
1. Submit Request
Select "Water (Maji) Supply" and specify quantity, frequency, and purpose.
2. Liaison Review
Team confirms eligibility and checks truck capacity for your area.
3. Schedule Confirmed
You're notified of the delivery date, and a recurring slot if requested.
Have More Questions?
The Help Center covers common questions on cost, timing, and eligibility.
Visit Help Center